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Reputation: A Contractor’s Reputation is One of His Most Valuable Assets

A good contractor is very willing to share his reputation with his future clients. Does the contractor have a record of unresolved complaints with the Better Business Bureau (BBB). McCaleb Construction, Inc. was a 2005 recipient of the Better Business Bureau’s Torch Award for Marketplace Ethics. Torch Awards are given by the Better Business Bureau to recognize businesses and executives exhibiting integrity in the marketplace and exemplary dedication to advancing trust between businesses and consumers. http://www.bbb.org/tucson/business-reviews/home-builders/mccaleb-construction-in-tucson-az-9465

The Arizona Registrar of Contractors investigates complaints from consumers alleging violations of laws and rules, and when necessary, takes disciplinary action against a contractor’s license. McCaleb Construction’s license number is B-093150

http://www.azroc.gov/forms/details.asp?license=093150

A reputation is something that sticks with a contractor for years.  It takes years of reliable work, many satisfied customers and enduring relationships with suppliers to build up a good reputation.  Since contractors don’t receive report cards, this is a very important part of finding out about them.  Every contractor has a reputation.

Unacceptable: The contractor isn’t willing to share references, or hasn’t been in business long enough to have any references.  The contractor has a history of being in small claims court with customers or suppliers.  The contractor has a reputation of not paying his subs or suppliers in a timely fashion or at all.  The contractor doesn’t have a standing in the community, no one has anyone heard of him, no one knows of the company and no one has had a relationship with him.

Good: The contractor will give references upon request.  These references may or may not be recent and may or may not be related to the project you are considering.

Better: The contractor has a list of references for recent jobs and willingly shares them with you.

Best: The contractor has many references, has testimonials from past customers who had projects like yours and exhibits a history of pleasing his customers and completing his jobs in a satisfactory manner.  Any problems that may have arisen have been resolved in a positive manner.  People in the better or best categories understand the idea of reputation and are proactive in maintaining a good reputation.

 
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